Question 1

What time should I arrive for class?

Accepted Answer

Please arrive 10 minutes early to ensure you have plenty of time to fill out paperwork, change your clothes, and prepare for class.

Question 2

What should I wear to pole class?

Accepted Answer

Beginners may choose to wear comfortable workout attire or similar; shorts are best but yoga pants or something similar will be totally fine until you start climbing which is usually by your second or third beginner class. Shoes: You can dance barefoot or you can bring heels. Please do not wear clothing or shoes with studs or similar metal embellishments as they damage our poles and floors. Skin: Please do not wear jewelry on hands/wrists; body piercings should be taped to avoid catching on the apparatus. Please refrain from any lotions on your hands and body to avoid slipping on the pole.

Question 3

Do I have to sign up in advance?

Accepted Answer

All participants must sign up and pay in advance to reserve a spot. We do not allow drop ins due to capacity limitations. Online sign-up closes one hour before the class start time, however, late registrations are usually allowed if the class is not full and/or the instructor has enough notice to commute in. For late sign ups, you must phone or text us. Please note: Our instructors report to the studio only if they have people signed up for their class, so signing up in advance ensures you are not inconvenienced by showing up to a closed studio. Additionally, it makes lesson planning more effective the sooner we know who will be attending. Lastly, from time to time we have class cancellations due to illness, weather, etc. and we will refer to our class rosters to determine who needs to be notified.

Question 4

Can I pay when I get there?

Accepted Answer

No, all sign-ups and payments must be made in advance to reserve your spot.

Question 5

What should I bring to class?

Accepted Answer

Bring a water bottle and yoga mat, if you have one. If you are under 30 years of age, we will ask to see a government issued ID to verify you are at least 18 years old. For novice level students and higher, we recommend that you always wear or bring layers as our warm-ups often consist of movement across the floor (pants, shirts that cover your shoulders, leg warmers or socks, and knee pads).

Question 6

Do I have to create a profile and/or include my contact information?

Accepted Answer

Yes, this is a strict requirement for liability reasons.

Question 7

Can I cancel my reservation for class?

Accepted Answer

Our cancellation policy is 6 hours or more before the start of the class to avoid forfeiting your payment and/or incurring late cancel fees. If you cancel within the 6 hour window, your class credit is forfeited. We understand that sometimes there are extenuating circumstances such as illness or injury, in which case you may petition that penalties be waived for late cancels by contacting the studio. Due to class size, lesson planning, etc. we do need to strictly enforce this policy. We do not waive penalties for no-shows.

Unlimited Membership: If you late-cancel (6 hours or less before class start time) 3 or more times per month, you will be charged $20.00 to your card on file. If you no-show for a class, you will incur a $10.00 fee for each incidence, which will be charged to your card on file.*Limited Membership: If you late cancel (6 hours or less before class start time), the class is forfeited. If you no-show, your class is forfeited and if the class had a waitlist, you will be charged a $10 fee in addition to forfeiting your class.
 
COVID EXCEPTION TO LATE-CANCEL AND NO-SHOW POLICIES ABOVE: WHEN WE ARE SUBJECT TO COVID RESTRICTIONS, REGARDLESS OF MEMBERSHIP TYPE, IF YOU LATE CANCEL OR NO-SHOW AND A CLASS HAS A WAITLIST YOU WILL BE CHARGED A $35 FEE PER OCCURRENCE IF WE COULD NOT FILL YOUR SPOT. THIS POLICY SUPERSEDES THE POLICIES ABOVE.

Question 8

Are there age restrictions to participate?

Accepted Answer

Participants must be at least 18 years of age; minors are allowed ONLY after the studio owner has had an in-person consultation with the parent/guardian. No exceptions! The consultation must be scheduled well in advance of the class which you would like to attend. Please call or email us to schedule your consultation. All participants under the age of 30 will be asked to show a government issued ID to verify age. Note: Minors 15 + may attend classes; 14 and under are only permitted to participate in private lessons.

Question 9

May I participate if I am pregnant?

Accepted Answer

For insurance and safety reasons, students may not participate while pregnant unless they have extensive experience in pole/aerial, have medical clearance, and request approval from the studio owner to continue their training. Please contact the studio if you have questions or to request approval.

Question 10

What are your business hours?

Accepted Answer

We are open when we have classes scheduled. Beyond that is by appointment only. Please note that phone calls are answered and returned during our business hours, which coincide with class times. For urgent or time sensitive matters, you may text us and we will get back to you as soon as we can. For non-urgent matters, we ask for one business day to respond.

Question 11

May I tour the studio or observe a class before signing up?

Accepted Answer

We never allow individuals to observe classes to ensure we are providing the most comfortable learning environment for our clients. You may schedule a tour of the studio when classes are not happening.

Question 12

May I pay with cash or check?

Accepted Answer

We do not currently accept cash at this time.

Question 13

Is there a weight limit on your equipment?

Accepted Answer

The manufacturers of our poles do impose a weight limit of 300 lbs, HOWEVER, we have created methods and techniques for individuals at or exceeding this limit to participate in a grounded capacity which ensures s/he is able to train safely and effectively.

Question 14

Will I have to share a pole with someone else?

Accepted Answer

Yes! We do limit sharing to two people per pole. If you prefer to not share an apparatus, private lessons will be your best option.

Question 15

I have previous pole/aerial experience. Do I have to start with intro/beginner?

Accepted Answer

No, but we require that you contact us to discuss your current skill level so we can assess what classes/levels are best for you. New clients may not self-assess as we have a very structured curriculum and strict assessment process.

Question 16

May I suspend my package/membership?

Accepted Answer

Yes, however, suspension fees do apply depending on the type of package/membership you have and the circumstances of your request. Please contact us to discuss.

Question 17

May I use my package/membership at any Vertical Fusion location?

Accepted Answer

Packages/Memberships are purchased separately for Longmont and Fort Collins locations.

Question 18

May I downgrade or upgrade my package/membership?

Accepted Answer

If you are in the middle of a package/membership, you may upgrade and pay the difference for the current month/period. If you are in the middle of a package/membership (that is NOT a contract), you may not downgrade until the month/period has ended. If you have a contract membership, you may only upgrade.

Question 19

May I cancel my membership contract?

Accepted Answer

Yes, but the following early termination fees apply: $280.00 for 12 month contracts; $180.00 for 6 month contracts; $100 for 3 and 4 month contracts, which is automatically charged to the card on file. Requests to cancel must be made in writing via email at least 7 days prior to your next installment date.

Question 20

What are the qualifications for the new client introductory deals?

Accepted Answer

The new client introductory offers are for new clients who have made no previous purchases/visits with Vertical Fusion before. The only exception is if you have taken only one intro class, in which case, you will need to contact the studio to make the purchase as we have to override the system. Only one introductory offer per person.

Question 21

I can't remember my login. How do I sign up for classes?

Accepted Answer

Please go through the process in MindBody to recover your username and/or password. PLEASE do not create a new profile as the old and the new will not sync. We do not allow duplicate profiles as we must be able to view all of your visit and payment history in one profile. Please note that sometimes accessing your profile via the MindBody app after creating it via the web, or vice versa, can create sync issues. For example, if you use Facebook to login to your profile on one platform, you need to use it on the other platform.

Question 22

What paperwork do I need to submit before attending class?

Accepted Answer

All clients must sign and submit our liability and COVID waivers prior to participating in class. 
 
Liability Waiver:
https://bit.ly/3hf8vWd

COVID Waiver:
https://bit.ly/3BwsVTL

Frequently Asked Questions